WhatsApp Assistant

Recent Activity

Employee Contacts

Chats

WhatsApp Assistant

Select a conversation from the left panel to view messages

End-to-end encrypted

Chat

Load media

Chat Permissions

Select contacts whose WhatsApp conversations you want to record. Once enabled, all messages sent and received will be saved automatically and available to view anytime.

Scheduler

Manage automated reports and reminders sent to employees

Report

Weekly & custom performance
reports sent to admin

Reminder

Task follow-up reminders
sent to employees

Task Activity

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Task

Reason

Provider Settings

Connect the WhatsApp app here, then choose which outbound template provider to use.

WhatsApp Connection

Scan QR Code

Start or connect WhatsApp
to generate a QR code here

Important: One WhatsApp number can only be registered with one BSP at a time. Switching provider only affects outbound template messages — make sure your number is connected with the selected BSP before enabling it.

Incoming Messages (Webhook)

Employee replies (Pending/Completed buttons, reasons, chats) are delivered here. If this URL is wrong or offline, no reply will ever reach the system.

Public Server URL (where this dashboard is reachable from the internet)

11za Console setup — paste this exact URL as the incoming-message webhook in your 11za panel:

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Reminder Settings

Set the default follow-up interval and the time of day when reminders are sent to employees. Minimum follow-up is 1 day.

Default Follow-up Days (min 1, max 30)

Send Reminders At (time of day)

Overview

Chats